BigCommerce Reviews 2013 by Editors and Real Customers

BigCommerce Reviews

Located: Austin, TX
3.50 out of5
Editorial Rating: Overall Editorial Rating 4.50    Customer Rating: Overall Customer Rating 3.50    Customer Reviews: 6
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BigCommerce in Austin, TX since 2003
BigCommerce Website: www.bigcommerce.com
BigCommerce is the newest shopping cart product which based Sydney, Australia, and it provides all-in-one, No.1 rated e-Commerce service for e-business online. More than 10,000 customers use it to sell their products and the number grow very fast. Users can build a nice, friendly and powerful online store, and there are free templates to let user design, modify the style of the store.

By using BigCommerce, users can easy track the history of orders, information of products, track inventory, automated sending email to customers, etc. BigCommerce provides an opportunity which customers can try it for free in 15 days. If you want to join the e-business, BigCommerce is the right, reliable, trusted platform for you.
$24.95/mo Now!
15 Days Free

BigCommerce Editorial Review & Rating

BigCommerce Review > Overall Editorial Overall Rating 4.50
Choosing BigCommerce is the one if you want to start your e-business, BigCommerce offers all of things you needs from front-end to back-end, including the WYSIWYG editor, powerful shopping cart, management system to track orders, powerful searching system, functionality for compare different products; No matter you are newbie or enterprise e-retailer, you can enjoy the income growth by using BigCommerce.
BigCommerce Review > Reliability Editorial Reliability Rating 4.50
As a famous e-business service provider, BigCommerce really do well, it provides the PCI compliant core make customers' data safe and secure, enterprise level network architecture, over 1000 GBPS of connectivity, and the data center of BigCommerce is SAS type certified, three distinct and redundant network for backup, hacker deterrent security system, digital security video surveillance. All of features to providing the safe, secure, reliable environment for customers.
BigCommerce Review > Support Editorial Support Rating 4.50
BigCommerce always are customer-oriented, especial their supporting services, BigCommerce hire the experienced professional guys to support customers, increase the size of the support team, solving tickets in right, quick way. BigCommerce not only provides live chat, toll-free phone, email system, but also other resources such as forum to ask / answer questions, blog for sharing experience, video tutorials. All these things can help customers , BigCommerce wins the trust.

Rating 3.50 of 5 from 6 customer reviews

  • Neutral With BigCommerce
    reviewed by Kaz
    • BigCommerce Control Panel:
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      3
    My store has been down for over 12 hours do to an issue with the ISP (evidently). I am posting out here to give a direct quote from the reply I got from customer service after 12 hours of the site being down: "This may be an issue form you browser or form your ISP since i get to see the site just well" (sic) Is this even a proper English sentence? Obviously, the problem hasn't been solved since 1) the sentence doesn't make sense and 2) there is no cryptic solution I can work out. For $25 a month I expect more. Beware of signing up, investing time and money and then getting stuck with a customer service team from a call centre in who-knows-where.
  • RECOMMEND BigCommerce
    reviewed by Elise
    • BigCommerce Control Panel:
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      4
    Although price of BigCommerce is expensive, I think it is worth. I don't need to worry about the security of customers's info, the reliability of website, and backup my data. BigCommerce provides all of the services well.
  • Neutral With BigCommerce
    reviewed by Vivi Bona
    • BigCommerce Control Panel:
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      3
    It is too expensive, and with the same price ,I can host more than ten sites on other eCommerce plans. I extremely suggest unless you are richer, otherwise no need spend money on that.
  • RECOMMEND BigCommerce
    reviewed by Chyna
    • BigCommerce Control Panel:
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      4
    The price of BigCommerce is too expensive, I try it for one week, the service is great, but compare with other plans, it only provides same features. I didn't find any outstanding features, I would like to choose other cheap plan.
  • RECOMMEND BigCommerce
    reviewed by Glendon
    • BigCommerce Control Panel:
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    • BigCommerce Overall:
      4
    The service of BigCommerce is good, I tried their service for 15 days. But the price is too expensive, I don't think this plan is suitable for everyone including me, so I decide to choose other hosting plans which are cheaper.
  • RECOMMEND BigCommerce
    reviewed by Brier Ian
    • BigCommerce Control Panel:
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    • BigCommerce Overall:
      4
    Brilliant idea. I love this. You can try to use the BigCommerce hosting plan in 15 days. That's wonderful, I can enjoy the whole features with no paid. And the control panel is great, you can upload pictures of the products, write description of products, and there are lots of templates let you choose. But I didn't purchase this plan because the high price $24/month, I think it is better to create my sites on a cheap hosting plan firstly, after customers grow up, then I move to BigCommerce. To be honest, If I have money, I will buy the service without hesitation
Conclusion:
BigCommerce is RECOMMENDED by the editorial review but it sounds Not Good enough by the customer reviews!
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